Toys R Us allows returns within 60 days for a full refund or exchange if the product is in its original condition and packaging with the original receipt.
Return Policy Summary
Return Window
60 Days
Return Method
In-store & Online
Return Shipping
Free return process, shipping and handling charges included in refund
| Contact Number | 087 234 8697 |
| Restocking Fee | None |
| Return Conditions | Product must be in original condition and packaging with the original receipt |
| Gift Returns | Exchange might be possible without a receipt under uncertain events |
| Exceptions | Defective products due to manufacturing problems can be returned |
How to Return
- Check product condition and ensure it is in original packaging.
- Visit the nearest Toys R Us store or return by mail.
- Carry the original receipt and all product accessories.
- Email [email protected] with product picture, reason for return, and receipt image for authorization.
- If authorized, mail the package back with packing slip or original receipt.
Official Returns Portal
https://www.toysrus.com/returns.html#:~:text=If%20your%20ret...
