Aldo allows returns within 60 days of purchase for items in saleable condition with a receipt. Returns can be made in-store or by mail, and free shipping is provided for online returns.
Return Policy Summary
Return Window
60 days
Return Method
In-store or Online By Mail
Return Shipping
Free for online returns
| Contact Number | 1800 833 5350 |
| Restocking Fee | No restocking fee |
| Return Conditions | Items must not be washed or worn and must be in saleable condition with a receipt. |
| Gift Returns | In-store returns of Afterpay orders are eligible for a refund to an Aldo gift card or a debit card. |
| Exceptions | No returns between Black Friday and Cyber Monday; clearance items, facemasks, earrings, hair accessories, insoles, cosmetics, and swimwear without hygienic liner are not returnable. |
How to Return
- For in-store returns, take your item and purchase receipt to any Aldo store.
- For returns by mail, start your return on the Aldo return policy page by providing your order number and zip code.
- Select the items to return, provide a reason, and submit your request.
- Receive a return confirmation and return label via email.
- Mail the items back using the provided instructions.
Official Returns Portal
https://www.aldoshoes.com/us/en_US/return-policy
