T Mobile offers a return policy with different conditions for in-store and online purchases, including restocking fees and specific return periods.
Return Policy Summary
Return Window
Store Purchase - 14 Days, Online Purchase - 20 Days
Return Method
In-store & Online
Return Shipping
Customer pays for return shipping. UPS label provided for Mainland US; second-day air label for Pacific Island, Alaska, and Hawaii.
| Contact Number | 1-877-401-2215 |
| Restocking Fee | $20 for items <$299, $40 for $300-$599, $70 for >$600 |
| Return Conditions | Items must be unused, in good condition, and in original packaging. Promotional gifts must also be returned. |
| Gift Returns | Not specified |
| Exceptions | Earrings, limited edition devices, personalized items, prepaid services, gift cards, e-coupons, smile maker products |
How to Return
- For in-store purchases: Visit the nearest T Mobile store with the item in original packaging and receipt.
- For online purchases: Contact T Mobile customer support to initiate a return. Fill out the return form, pack the item with original packaging and receipt, and attach the provided shipping label.
Official Returns Portal
https://www.t-mobile.com/responsibility/legal/return-policy/
