Prada allows returns within 30 days of purchase, with conditions on product state and packaging. Returns are free for the first item per purchase.
Return Policy Summary
Return Window
30 Days
Return Method
Via Post & In Store
Return Shipping
Returns are free for the first item per purchase; subsequent returns require shipping payment.
Contact Number | 1-877-997-7232 |
Restocking Fee | None |
Return Conditions | Items must be returned with all accessories, authentic tags, and sales invoice. Products should not be tampered with or used. |
Gift Returns | Not specified |
Exceptions | Non-returnable items include jewelry, fragrances, custom items, and underwear. Fragrances must be sealed in original packaging. |
How to Return
- Log in to your Prada profile.
- Navigate to 'my orders' and select the order to return.
- Fill out the return form completely.
- Attach the return form to the package.
- Drop off the package at the instructed shipping station.
- For in-store returns, bring the item with original packaging, authenticity cards, tags, and accessories to the nearest Prada store with proof of purchase.
Official Returns Portal
https://www.prada.com/us/en.html?utm_campaign=GoogleShopping...