Moosejaw accepts returns for sellable products within 30 days for most items, with specific conditions for drones and rooftop tents. Returns can be made in-store or online.
Return Policy Summary
Return Window
30 days for most items, 15 days for drones and rooftop tents
Return Method
In-store & Online
Return Shipping
$7.95 shipping fee deducted for online returns
| Contact Number | 00 1 248-246-4000 |
| Restocking Fee | Not mentioned |
| Return Conditions | Products must be unworn, in original packaging with manufacturer tags, and include the original billing receipt. |
| Gift Returns | Free gifts must be returned, or their retail price will be deducted from the refund. |
| Exceptions | No returns on sales, discounts, promotional products, worn, damaged, refurbish, clearance items, final sale items like gift cards, food items, load-bearing & climbing equipment. |
How to Return
- For online returns, attach a return label and drop off at a local FedEx location. A $7.95 shipping fee will be deducted from the refund.
- For in-store returns, bring the original invoice to a Moosejaw store within 30 days.
- For international returns, mail the product to Moosejaw Returns/Exchanges, 1500 East Avis Drive, Madison Heights, MI 48071. International shipping charges will be deducted from the refund.
Official Returns Portal
https://www.moosejaw.com/content/returns
