Microsoft allows returns or exchanges within 30 days if the product is defective or unsatisfactory.
Return Policy Summary
Return Window
30 days
Return Method
Online by visiting sites or by visiting in-store
Return Shipping
Prepaid shipping labels provided; contact customer care if unavailable
| Contact Number | Not provided |
| Restocking Fee | Not mentioned |
| Return Conditions | Product must be in original condition, not used, opened, or damaged |
| Gift Returns | Not mentioned |
| Exceptions | Damaged products must be returned within 30 days for a refund |
How to Return
- Sign in to order history.
- Select Request a return.
- Follow the instructions on the screen to get prepaid shipping labels.
- If unavailable, contact customer care service.
- Return the product packed in its original box.
- For store returns, visit the nearest Microsoft store with the product and bill.
- The refund process begins after product verification.
Official Returns Portal
https://www.microsoft.com/en-in
