Macy's return policy allows returns of in-store and online purchases within 30 days, provided items are in new and saleable condition with original tags. Some exceptions apply.
Return Policy Summary
Return Window
30 Days
Return Method
In-store, Through Mail
Return Shipping
Free for online returns using prepaid shipping label
| Contact Number | 1-800-289-6229 |
| Restocking Fee | 15% for furniture returns |
| Return Conditions | Items must be in new and saleable condition with original tags. Used cosmetics and fragrances can be returned. |
| Gift Returns | Not specified |
| Exceptions | Apple products have a 14-day return for smartphones and 30 days for other products. Furniture returns must be scheduled within 3 days with a 15% restocking fee. Jewelry must have tickets attached and cannot be worn, sized, or altered. |
How to Return
- Return In-Store: Pack the product carefully, include all components, and bring the original receipt to the nearest store.
- Online Return: Go to the order history page, print the return label, schedule return pick-up, pack the product safely with all components, attach the return label, and wait for pick-up.
Official Returns Portal
https://customerservice-macys.com/category/returns?cm_sp=nav...
