Lord and Taylor offers a customer-friendly return policy allowing returns within 90 days for most merchandise, with specific conditions for jewelry and other items.
Return Policy Summary
Return Window
90 days for merchandise, 30 days for jewelry
Return Method
In-store or by mail
Return Shipping
Original shipping charges are not refundable
| Contact Number | Not provided |
| Restocking Fee | Not mentioned |
| Return Conditions | Must have tags and receipts; items must not be tampered with or washed; vintage products not eligible |
| Gift Returns | Gift cards receive merchandise credit |
| Exceptions | Sale items, intimate wear, and tampered items are not eligible for return |
How to Return
- Log in to your account from which you made the purchase.
- Go to the order section in your account.
- Choose the item you wish to return.
- Answer the questions and provide a reason for the return.
- Pack the product properly and attach the shipping label.
- Mail it to the store's address.
- Wait for the store to receive and inspect the product.
- Refund will be initiated and reflected in your account within 7 days.
Official Returns Portal
https://www.lordandtaylor.com/main/static_content.jsp?pageId...
