Levis allows returns on most items within 60 days of purchase, except for final sale and customized products. Returns can be made in-store, online, or through Happy Returns.
Return Policy Summary
Return Window
60 days
Return Method
In-store, Online, Happy Returns
Return Shipping
Free in-store and Happy Returns; $7.50 fee for mail returns unless it was Levis' fault.
| Contact Number | 1.800.872.5384 |
| Restocking Fee | No restocking fee, but $7.50 return processing fee for mail returns. |
| Return Conditions | Items must be unwashed and in new condition. Receipt required for refund to original payment method. |
| Gift Returns | Refund credited to purchaser's account. |
| Exceptions | Non-returnable items include final sale and customized products. |
How to Return
- Visit the online returns page and provide order information.
- Print the prepaid return label and pack your item.
- Drop off the package at a FedEx location.
- For Happy Returns, provide order number and email on their page, receive a QR code, and take items to a Happy Returns location.
- For in-store returns, take the item and receipt to a Levis store.
Official Returns Portal
https://levi.happyreturns.com/
