Lands End offers a 90-day return policy for exchanges or refunds. Returns can be made in-store or by mail, with specific conditions for certain items.
Return Policy Summary
Return Window
90 days
Return Method
1. In-store 2. Online
Return Shipping
In-store returns are free. Online returns using the Easy returns label cost $6.95 unless opting for merchandise credit.
| Contact Number | 1-800-963-4816 |
| Restocking Fee | None mentioned |
| Return Conditions | Proof of purchase required for refund to original tender. Without receipt, refund is in merchandise credit. |
| Gift Returns | Gift receipt required for refund to original tender. Without it, refund is in merchandise credit. |
| Exceptions | Non-returnable items include face masks, final sale items, and personalized items unless there's a quality issue. Oversized items like furniture cannot be returned in-store. |
How to Return
- In-store Returns: Use the store locator to find a Lands End store. Take your item with proof of purchase to the store. Request a refund to your original form of payment or a store merchandise credit.
- Returns By Mail: Pack items securely with the packing slip. Use the Easy return label or a shipper of your choice. Mail items back using the US postal service.
- To return a store purchase by mail, contact 1-800-963-4816 to get a return label. Pack items with the original receipt and return form. Send to Lands’ End Returns, 2 Lands’ End Lane, Dodgeville, WI 53595, USA.
Official Returns Portal
https://www.landsend.com/customerservice/returns/pdf/returnf...
