HP offers a return policy with a 21-day return period for Home & Home Office purchases and a 30-day period for Small & Medium Business purchases. Restocking fees and non-refundable shipping charges may apply.
Return Policy Summary
Return Window
21 days for Home & Home Office, 30 days for Small & Medium Business
Return Method
Request an RMA online, via chat, or by calling customer service
Return Shipping
Shipping charges are non-refundable
| Contact Number | 1-800-334-5144 |
| Restocking Fee | 15% for Small & Medium Business, 25% if returned after 30 days |
| Return Conditions | Products must be in original condition; certain items are non-returnable unless defective |
| Gift Returns | Not specified |
| Exceptions | Customized orders, electronic downloads, replacement parts, opened memory, installed software, products with removed serial numbers, modified products, and consumables are not returnable unless defective |
How to Return
- Request an RMA via Online (For United States customers only), Chat, or Call at (888) 650-1544 to obtain an RMA label.
- Print the FedEx label.
- Keep all returned product in its original box or package. Write R# on a box or attach the RMA label if you are a smartphone user.
- Drop your package at any authorized shipper of FedEx and obtain a receipt for your drop-off.
Official Returns Portal
https://www.hp.com
