Hermes allows returns within 30 days of shipment for products in original condition with all tags attached. Returns can be made via mail or in-store.
Return Policy Summary
Return Window
30 Days
Return Method
Via Mail or In-store
Return Shipping
Prepaid return label provided
| Contact Number | 800-441-4488 |
| Restocking Fee | No restocking fee mentioned |
| Return Conditions | Products must be intact, in original condition, with original invoice and return label attached. All price tags must be intact and products should be unworn. |
| Gift Returns | Gifts can be exchanged by contacting customer care via call or email. |
| Exceptions | Open and used fragrances, damaged shoes, and Apple AirTags with removed battery protection are not eligible for return. |
How to Return
- Ensure the product is in original condition with all tags attached.
- Attach the original invoice and prepaid return label to the package.
- For online purchases, download the prepaid label from the official Hermes site.
- Return the package via mail or visit the nearest Hermes store for in-store purchases.
- Contact Hermes customer care if you need assistance with the return process.
Official Returns Portal
https://www.hermes.com/us/en/faq/online-shopping-us/#returns...
