Fashion Nova offers a 30-day return window from delivery date, with returns processed for store credit via gift card. US customers can purchase return shipping labels through their Returns Portal. Returns must be unworn and include original tags. The company maintains specific policies for both online and in-store returns, with certain categories including dresses, swimwear, and beauty products being final sale. Fashion Nova reserves the right to monitor return patterns and may limit excessive returns.
Return Policy Summary
Return Window
30 days from delivery date for both online and in-store purchases. Returns must be initiated through the Returns Portal for online purchases
Return Method
Online Returns Portal for mail returns or in-store returns at select locations (Burbank, Montebello, Northridge, Panorama, or Topanga)
Return Shipping
US customers can purchase return labels: $3.99 for single item, $7.99 for multiple items. Always retain proof of postage and tracking numbers
| Contact Number | (800)866-0286 |
| Restocking Fee | None, but return shipping label fees apply for US customers choosing to use Fashion Nova's return service. |
| Return Conditions | Items must be unworn, unwashed, and have original tags attached and returned in original packaging. All returns must include an order packing slip or return invoice from Online Return Portal. Multiple orders must be packaged separately. Returns without proper documentation may experience processing delays or be rejected. Non-Fashion Nova items will be discarded upon receipt. |
| Gift Returns | All returns are processed as store credit via Fashion Nova gift card, which can be used online or in-store. No cash refunds are provided for any returns, including gifts. |
| Exceptions | Final sale items (ending in $.48 and .98), bodysuits, swimwear, undergarments, beauty products, cosmetics, accessories, and 'Party Wear' (such as Halloween costumes) are non-returnable. Damaged items must be reported within 14 days. Drop-offs are not accepted at DC or corporate office locations. |
How to Return
- Visit the Fashion Nova Returns Portal online and log into your account
- Enter your order information and select items to return, providing reason for return
- For US customers, purchase a return shipping label ($3.99 single item, $7.99 multiple items)
- Print the return label and return invoice from the portal
- Package items carefully with original tags and packaging
- Include the return invoice or packing slip in the package
- Ship package using provided label or preferred carrier
- Track return and expect store credit within 5-7 business days after delivery
- For in-store returns of eligible items, bring the item with receipt within 30 days of purchase
Additional Policy Details
store returns
Online purchases can be returned to physical stores (Burbank, Montebello, Northridge, Panorama, or Topanga) for store credit only. No cash refunds are available at any time. Store returns must be made within 30 days of purchase with valid receipt and all tags attached.
store exclusions
Dresses, bodysuits, accessories, shoes, swim & lingerie, beauty, NovaKids, and sale items cannot be returned in-store. Men's items can only be returned at Burbank and Topanga locations. These restrictions apply to both online and in-store purchases.
refund method
All returns are processed as store credit via Fashion Nova gift card within 5-7 business days of receipt. Using the pre-paid return label option in the Returns Portal typically results in faster processing times.
damaged items
Damaged, defective, or incorrect items must be reported to customer service within 14 days of delivery for full refund to original payment method. These cases require customer service intervention and cannot be processed through standard returns.
special conditions
Fashion Nova reserves the right to limit or refuse returns due to excessive returns history, wardrobing, or potential fraudulent activity. This includes irregular patterns of returns involving worn, altered, laundered, damaged, or missing items.
package requirements
Each order must be returned separately with its own return documentation. Combined returns will require additional processing time and may affect credit issuance. Improper packaging or missing documentation may result in delayed or rejected returns.
exchange policy
Fashion Nova does not offer direct exchanges. Customers wanting to exchange items should return the original item following standard return procedures and repurchase the desired item separately.
Official Returns Portal
https://returns.fashionnova.com/fashionnova/returns
