Fanatics offers a customer-friendly return policy with a 365-day return window for most items, and a 30-day return window for manufacturer direct, collectible items, or memorabilia. Returns must be unworn with original tags and labels intact.
Return Policy Summary
Return Window
365 days for most items, 30 days for manufacturer direct, collectible items, or memorabilia
Return Method
Online self-service returns for US customers, manual returns for international orders
Return Shipping
Customer pays shipping; $9.99 deducted from refund as a return label fee. Fee waived for gift card refunds
| Contact Number | 1877-833-7397 |
| Restocking Fee | No restocking fee |
| Return Conditions | Items must be in new condition with original labels and tags. No returns after 365 days. Manufacturer direct items must be returned within 30 days of shipping date. Items purchased in-venue must be returned to original venue. |
| Gift Returns | Gifts can be returned for an e-gift card. Refunds can be taken in the form of a gift card to avoid shipping charges |
| Exceptions | Non-returnable items include: customized merchandise, final sale merchandise, game-used merchandise, Fanatics Outlet products, trading cards (encapsulated, loose, or boxed), vintage gear, and personalized items. Lost or damaged items must be reported within 45 days of shipping date. |
How to Return
- Sign in to your Fanatics account and go to 'Track My Order' at the top of the page
- Enter your Order ID and email address
- Click 'View Order Details' and select 'Return Items'
- Choose items to return and select return reason
- Review details and click 'Process Return'
- Receive return label via email
- Pack items according to instructions (some items may require separate shipments)
- Drop package(s) at specified shipping location
Additional Policy Details
processing time
Returns processed within 10 business days of receipt. Refunds take 2-7 business days to appear in financial account
manufacturer direct
Items shipped directly from manufacturer are marked as 'Ships Directly From A Trusted Partner' or 'Manufacturer Direct Item' on product page. These items have a 30-day return window and may ship separately
multiple returns
Some orders require multiple shipments for return, but only one return fee applies per order. Each return label has a barcode with item number for proper sorting
international returns
Require manual return process with separate return form. Must be shipped prepaid through carrier of choice with tracking and insurance
venue purchases
Items purchased in-venue cannot be returned through online portal and must be returned at original venue
return labels
Labels can expire and may need to be reissued. Multiple items may require separate return labels at no additional cost. Labels are sent to order email address
defective items
Must be reported within 45 days of shipping date. Return fee waived for damaged or defective items
gift card refunds
Choosing gift card refund waives the return shipping fee. Gift cards emailed within 24 hours of return processing
lost packages
Must be reported within 45 days of shipping date. Allow delivery window plus 3 business days before reporting
shipping delays
Standard shipping may experience up to 3 additional business days delay. For standard shipping, notify customer service if not received within 10 business days
customized items
Items personalized with words, numbers, or patches are final sale. Changes or cancellations cannot be guaranteed before shipping
return verification
Government-issued ID may be required for returns. Non-eligible returns will be donated to charity without refund
tracking updates
Allow 24 hours for tracking information to update. Package status may not always reflect real-time location
Official Returns Portal
https://www.fanatics.com/customer-help-desk/hd-1
