EyeBuyDirect offers a 14-day return policy with a 365-day guarantee. Returns are processed online and must be in original condition.
Return Policy Summary
Return Window
14 Days
Return Method
Online
Return Shipping
Free within 14 days, shipping fee applies after
| Contact Number | 1-855-393-2891 |
| Restocking Fee | No restocking fee mentioned |
| Return Conditions | Must be in original condition |
| Gift Returns | No specific gift return policy mentioned |
| Exceptions | No returns for damaged items due to accidents or improper care; EBD Credits and replacement pairs are non-returnable; one-time replacement shipping fee is non-refundable; $50 EBD Credits limit per order |
How to Return
- Log in to your EyeBuyDirect account.
- Go to my account.
- Select purchase history.
- Locate the order you want to return.
- Customer service team will call you within 24-48 hours with further details.
- Pack and ship the item back.
Official Returns Portal
https://www.eyebuydirect.com/shipping-and-returns
