Etsy's return policy is seller-specific, allowing each seller to set their own terms. Etsy acts as a mediator if issues arise.
Return Policy Summary
Return Window
180 days for Etsy-mediated refunds
Return Method
Contact seller via Etsy messaging
Return Shipping
Depends on seller's policy
| Contact Number | Not available |
| Restocking Fee | Depends on seller's policy |
| Return Conditions | Seller-specific; check individual shop policies |
| Gift Returns | Depends on seller's policy |
| Exceptions | Cases can be opened for non-delivery or items not as described |
How to Return
- Check the seller's return policy on their shop page.
- Message the seller to initiate a return.
- If the seller denies the return, open a case with Etsy after 48 hours.
- Go to 'purchases and reviews', click 'help with order', then 'still need help', and choose 'yes, I want to open a case'.
- Provide details for the case and submit.
Official Returns Portal
https://help.etsy.com/hc/en-us/articles/115015440807-How-to-...
