Dillards offers a 30-day return policy for unused items with original packaging and receipt. Returns can be made in-store or by mail, with a shipping fee for mail returns.
Return Policy Summary
Return Window
30 days
Return Method
In store and by mail
Return Shipping
Customer pays $9.95 for return shipping label
| Contact Number | 1800-345-5273 |
| Restocking Fee | None mentioned |
| Return Conditions | Items must be unused, in original packaging, with tags intact |
| Gift Returns | Gift returns accepted for store credit |
| Exceptions | Non-returnable items include personalized items, clearance items marked down more than 65%, and sale items with extra discounts |
How to Return
- For in-store returns, bring the item and receipt to a Dillards store within 30 days.
- For mail returns, complete the return form, print the shipping label, and send the item to Dillards. A $9.95 fee applies for the shipping label.
Official Returns Portal
https://www.dillards.com/returns
