Casper offers consumer-friendly return options with a trial period for most products. Mattresses have a 100-night trial, while other items have a 30-day trial. Returns are free of cost during these periods.
Return Policy Summary
Return Window
Mattresses - 100 Days, Other items - 30 Days
Return Method
In-store & Online
Return Shipping
Free of cost during the trial period
| Contact Number | 1-888-498-0003 |
| Restocking Fee | None |
| Return Conditions | Items must be in donatable condition. Cannot return more than 2 items of the same type. Bundles must be returned as a whole. |
| Gift Returns | Not specified |
| Exceptions | Non-mattress items purchased during holiday season have extended return period. Final sale items excluded. |
How to Return
- Visit the Casper returns page.
- Print your return shipping label.
- Pack the item securely in a box.
- Stick the label on the box.
- Take the box to any UPS location.
- For large items, contact Casper support to arrange a pickup.
Official Returns Portal
https://casper.com/ca/en/returns/
