Ashley Furniture allows returns or exchanges within 30 days for most items, provided they are in new/unused condition with receipt and original packaging. Returns are free for damaged or defective products.
Return Policy Summary
Return Window
30 days
Return Method
In-store & Online
Return Shipping
Returns are free for damaged and defective products. For others, handling charges, shipping fee, and pick up charges are deducted.
| Contact Number | 866.436.3393 |
| Restocking Fee | Not mentioned |
| Return Conditions | Item must be in new/unused condition with receipt and in original packaging. |
| Gift Returns | Not mentioned |
| Exceptions | Non-returnable items include clearance section purchases unless delivered damaged. |
How to Return
- For online purchases, contact customer care within 72 hours if the item is damaged.
- For standard shipping items, call customer care within 72 hours for returns.
- For home delivered items, report any issues within 72 hours.
- For in-store purchases, contact the store where the purchase was made.
Official Returns Portal
https://www.ashleyfurniture.com/returns/
